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Dealing with Irrational Customers and Escalating Complaints
Dealing with Irrational Customers and Escalating Complaints
MP4 | Video: AVC 1280x720 | Audio: AAC 44KHz 2ch | Duration: 40M | 62 MB
Genre: eLearning | Language: English
A successful Support Center is prepared for any customer situation. In this course, you will learn how to handle an irrational customer and gain an understanding of when to escalate complaints to a manager.
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